Call Don’t Click Update: Appendix A – Consumer Responses to the February 25, 2005 Report

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Since the publication of its first Call Don’t Click report in February 2005, the World Privacy Forum has received follow-up consumer queries concentrated in three areas:

  • Complaints about difficulties using the automated phone system if the individual had a strong accent or a highly complex name.
  • Questions about which parts of the official annualcreditreport.com site were free or not, and which parts of the site were actually part of the credit report. (For example, a common question was if a credit score was part of the official credit report.)
  • Complaints and questions about being confused about which domain was the official domain.

The identity verification process for the annualcreditreport.com site and phone system is another area where there has been consumer feedback.

  • The World Privacy Forum received one question about what to do when a family member inappropriately accessed an individual’s credit report by correctly answering the identity verification questions via phone.
  • The Electronic Privacy Information Center (EPIC) has received numerous complaints from consumers who were not able to access their reports because they failed to pass the identity verification questions.

 

 

Roadmap: Call Don’t Click Update – Still be smart about ordering federally mandated free credit reports: Appendix A: Consumer Responses to the February 25, 2005 Report

 

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