Consumer Privacy

Public Comments: December 2011 – WPF urges more consumer protection and redress in the Facebook FTC settlement

In response to the FTC’s proposed settlement with Facebook over the company’s multiple privacy violations, the World Privacy Forum has asked the FTC to make key changes. “We applaud the FTC for its work on the Facebook case,” said executive director Pam Dixon. “We support many parts of the settlement. However, we urge the FTC to provide full redress for affected consumers by rolling back the privacy controls to the 2009 defaults, and we also urge the FTC to follow the 2004 Gateway Learning, Corp. precedent and require Facebook to disgorge profits they made from violating their privacy policy retroactively.” The comment period is open to the public until December 30.

Report: Many Failures: A Brief History of Privacy Self-Regulation | Section: Government Privacy Self-Regulatory Activities

This section reviews several other privacy self-regulatory activities that share some characteristics with the industry self-regulatory programs discussed above, but these activities differ in various ways. The most noticeable differences are the role of the government in the programs. The Department of Commerce is involved in the Safe Harbor Framework, and the Federal Trade Commission is involved in the Children’s Online Privacy Protection Act.

Report: Many Failures: A Brief History of Privacy Self-Regulation | Section: Conclusion

Is there any reason to think that privacy self-regulation will work today when it did not work in the past? Privacy self-regulation done in the same way that it has been done in the past, without sufficient consumer participation, and with the same goals of simply evading real regulation and effective privacy controls will continue to fail.

Congressional Testimony: What’s a Consumer to Do? Consumer Perceptions and Expectations of Privacy Online

WPF executive director Pam Dixon testified at a joint subcommittee hearing focused on privacy and the collection and use of online and offline consumer information. Dixon’s testimony focused on the new “modern permanent record” and how it is used and created. Dixon said “The merging of offline and online data is creating highly personalized, granular profiles of consumers that affect consumers’ opportunities in the marketplace and in their lives. Consumers are largely unaware of these profiles and their consequences, and they have insufficient legal rights to change things even if they did know.” The testimony explored concrete examples of problematic consumer profiling activities.