Roadmap: Patient’s Guide to HIPAA: Part 2: Basic Patient Rights: Right to Request Confidential Communications (FAQ 25 of 65)
You have the right to ask a health care provider to communicate with you by alternative means or at alternative locations. This means, for example, that you can ask your fertility clinic not to call you at work or to send you an email notification of an appointment. You could ask your psychiatrist not to leave a message about an appointment at your home telephone voice mail. You might also ask a specialized clinic not to send you a post card reminder of your appointment but to use a closed envelope. A provider must accommodate reasonable requests. We think that all of the examples in this paragraph are generally reasonable. We also think that that asking for written communications – including bills – to be in plain envelopes with no identification of the provider in the return address is also reasonable.