Consumer Privacy

EConsumer.Gov: Improved and updated multi-national consumer complaint website

At the World Privacy Forum, consumers frequently approach us and ask us where they can complain about privacy and security issues. It is not unusual for us to hear about issues like online scams and phishing schemes that cross country borders. The website is designed to help consumers with exactly these sorts of issues. The

Consumer Tips: World Privacy Forum’s Top Ten Opt Outs

Many people have told us that they think opting out is confusing. We agree. Opting out can range from the not-too-difficult (the FTC’s Do Not Call list is a fairly simple opt out) to the challenging (the National Advertising Initiative opt out can be tricky). Our hope is that this list will clarify which opt out does what, and how to go about opting out.

WPF supports new FCC proposal to reduce robocalls and give consumers more choice

The FCC has announced that it will be considering a declaratory order and ruling June 18, 2015 on more than 20 petitions about robocalls. The ruling would update and clarify the Telephone Consumer Protection Act. The news is very good for consumers, because the FCC has stated clearly in its announcement that phone companies must do more

Collections Scoring, Privacy, and Consumer Impacts

This coming Thursday, Pam Dixon will be presenting new research on collections scoring, privacy, and impacts on low and middle income consumers. The Dixon/Gellman report, The Scoring of America, sparked a national conversation about analytics and fairness in the realm of consumer scores. This talk focuses on one particular category of scoring, that of using

Data, Lending, and Civil Rights

WPF Executive Director Pam Dixon will be speaking on data, lending, and civil rights at the Georgetown University Law Center this Wednesday. She will be discussing research from her Scoring of America report, co-authored with Robert Gellman, and she will be highlighting new research on the topic of economically vulnerable populations. Event information: Wednesday, April