Consumer Privacy

United States’ Postal Service “Informed Delivery” plan puts consumers at risk

The US Postal Service’s new Informed Delivery system has the potential to impact every household in the United States that receives mail. It’s important, and there are plenty of privacy issues. The World Privacy Forum wrote extensive comments to the United States Postal Service warning it about certain consumer privacy and security risks of its Informed Delivery service. Here’s more information about Informed Delivery, and why it may create new phishing risks.

Risk indicators for senior financial fraud and abuse: new red flags

Elder financial abuse is a terrible crime, and it has not gotten nearly the attention it deserves. Today the Consumer Financial Protection Bureau (CFPB) issued a important report to financial institutions about what they can do to spot this issue. The World Privacy Forum has testified about senior identity theft — including financial and medical

EConsumer.Gov: Improved and updated multi-national consumer complaint website

At the World Privacy Forum, consumers frequently approach us and ask us where they can complain about privacy and security issues. It is not unusual for us to hear about issues like online scams and phishing schemes that cross country borders. The website is designed to help consumers with exactly these sorts of issues. The

Consumer Tips: World Privacy Forum’s Top Ten Opt Outs

Many people have told us that they think opting out is confusing. We agree. Opting out can range from the not-too-difficult (the FTC’s Do Not Call list is a fairly simple opt out) to the challenging (the National Advertising Initiative opt out can be tricky). Our hope is that this list will clarify which opt out does what, and how to go about opting out.

WPF supports new FCC proposal to reduce robocalls and give consumers more choice

The FCC has announced that it will be considering a declaratory order and ruling June 18, 2015 on more than 20 petitions about robocalls. The ruling would update and clarify the Telephone Consumer Protection Act. The news is very good for consumers, because the FCC has stated clearly in its announcement that phone companies must do more